Refund policy
Return & Refund Policy
At DROP IT LYKE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return and exchange period for eligible products.
30-Day Returns
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product should be returned with its original packaging and accessories.
- Proof of purchase or order information may be required.
- The product must not show unreasonable signs of use, damage, modification, or misuse.
Return Process
To request a return or exchange, please contact us at:
Email: dropitlyke6@gmail.com
Please include your order number, the reason for your return, and photographs of the product when appropriate.
After your request is reviewed and approved, we will provide instructions for returning the product.
Return Shipping
DROP IT LYKE provides free return shipping for eligible returns in regions where free shipping is offered, subject to the applicable return conditions.
For locations outside our free-shipping regions, return shipping costs may be the customer's responsibility unless the item arrived defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue. Once verified, we will work with you to provide an appropriate replacement, exchange, or refund.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Non-Eligible Returns
Returns may be refused where an item has been:
- Used beyond reasonable inspection;
- Damaged through misuse or improper handling;
- Altered or modified;
- Returned without the required accessories or packaging where those are necessary for the return.
Exchanges
Eligible products may be exchanged within the 30-day return period, subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.